We encourage you to equally participate throughout your evaluation and treatment. Providing patient education is the central purpose of the clinic. There is always transparency in the diagnosis, underlying causes, treatment options, health care providers, potential risks and benefits, and intervention. To follow-up treatment and understand the results of self-management tools and medication, the patient is responsible for monitoring, reporting, and responding accurately.

Letting nothing intrude when it comes to your mental health. We are thoughtful about your treatment and always make sure that you are helped no matter what. After carefully reviewing your evaluation, we explore the treatment programs. And if your case does not meet our clinic’s criteria, you are referred to the agencies offering higher-level in-patient care and treatment. -Patients who are potentially suicidal, homicidal, or for a high-risk diagnosed emergency, are immediately referred to the Psychiatric emergency services for further assessment and management.

Our systems are fully-equipped in maintaining patients’ information log. It will pop relevant notifications on your contact reminding about your follow-up schedules. In case of treatment urgency, due to abnormal diagnostic test results, the patient will be informed by phone or email. However, when the evaluation results show abnormal results (such as self-harm or suicidal tendency), we immediately reach out through a phone call to take timely action. The local law enforcement agency may intervene in the case of an emergency.

We always respect your time and efforts. But, in case you missed your appointment, we make proper efforts to remind you that you are so close to getting better. The patients with a high-risk diagnosis who missed a follow-up appointment will be asked to get in touch within 48 hours. In case of unsuccessful communication followed by the absence of a patient, the local law enforcement agency may intervene for safety purposes. In case of the missed appointment, the clinic sends two subsequent follow-up letters for rescheduling. If the clinic receives no response, the final letter for closing the case will be communicated. Nonetheless, the patient can contact again to give their treatment a fresh start.